Making technology work hard, not be hard, for older adults
When your phone, computer, or Wi-Fi stops working the way it should, better get KAY. When you need help setting up apps and devices, better get KAY.
How I Help
Immediate Issues Fixed
It used to work, but now it doesn't. It's supposed to make your life smoother and easier, instead it's frustrating and infuriating you.
I can help fix what's not working on your phone, laptop, tablet, internet, and more.
Installation and Setting Up
Would you like to download an app but don't know how? Maybe you need an e-book and need help getting started? Perhaps you can't decide which device to buy?
I can give you advice and set up your app or device ready for your use.
Training and Coaching
New to Apple computers? Want to learn how to back up your treasured photos on the cloud? Maybe you want to learn the basics of Excel.
I provide 1-on-1 training on a range of topics from the basics of using a computer to creating a website. Let's make technology work hard to make your life easier and more fun!
When to get KAY
If you're uttering these words, or words to this effect, that's when you get KAY.
"I was on the phone with Optus for an hour trying to fix my internet. I understood all the words, but I have absolutely no idea what they said!"
"I need a new laptop. Which one should I get?"
"My laptop and printer have stopped talking to each other. What do I do?"
"My son mailed me a Google Chrome dongle for my birthday. I need help setting it up."
"My book club just moved to Zoom. I've downloaded it from the app store. Now what?"
"I keep receiving emails I didn't sign up for. How do I stop that from happening?"
Let's sort out your issue over the phone in less than 5 minutes at no cost to you, whether you're an existing client or not.
We use the hour as you need: fix an issue, install and set up, and/or training.
Beyond an hour, it's pro-rata ($19.99) per 15 minutes.
I'll pop over for an hour per week for a month, fortnightly for two months, or we can use all 4 hours in one go. It all depends on your need.
How it Works
Give Me a Call
The easiest and quickest way to get KAY is to call
0468 788 116. If we can sort out your issue over the phone in less than 5 minutes, then that's exactly what we'll do.
If it's best sorted out in person, as most tech issues are, I'll give you an idea of how long the visit will take, how much it will cost, and we'll schedule the best time for me to pop in.
I Pop In
I'll zoom to you on my little red Vespa, we'll sit down, recap our plan for the day, and discuss how you want to go about things.
As we go, I will let you know when we're approaching the end of our budgeted time, so you can decide whether you'd like to extend.
Next Day Check-in
With your permission, I will give you a call the following day to check that everything is working as they should.
I may also take this chance to introduce you to apps, devices, or websites which I think you'd find interesting or helpful.
Kay arrived very promptly and was very helpful and keen to help me resolve my computer problems.
I thought her charges were reasonable and she seems very expert with the computer so I would recommend her highly to anyone looking for some assistance.